OUR PRIVACY & COOKIES POLICY

This policy (together with our Terms of Website Use , Purchase & Refund Policy and any other documents referred to on it) sets out the basis on which we Flamingo Consulting Agency, will process any personal data we collect from you, or which you provide to us, in the course of using our site  www.menelliavalcent.com (“site”).  

 

EFFECTIVE DATE: MAY, 24TH, 2018

This WebSite (the “Site”) is owned and operated by Flamingo Consulting Agency d/b/a “Menellia Valcent.” (“COMPANY,” “we” or, “our” or “us”). By using the Site, you agree to be bound by our Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from COMPANY.  Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by Privacy Policy.

 

INTRODUCTION

We are committed to safeguarding the privacy of our website visitors and customers; in this policy we explain how we will handle your personal data.

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. Online sales transactions have additional terms of use based on the transaction.

We use cookies on our website. As those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

By using our website, you have consented to this privacy policy. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

 

COLLECTION OF PERSONAL DATA

  1. We collect data in order to provide you with a better user experience when you are using our website or using content created by us.
  2. When you create an account on our website, sign up for a free training, e-book or any other free offer, buy a product or service from us, or otherwise agree to our terms and conditions.
  3. In order to carry out our obligations we must process the information you give us. Some of this information may be personal information.
  4. In order to carry out our obligations to you, we must process the information you give us. Some of this information may be personal information.
  5. We collect personal data from you for the following purposes:
  6. To provide you with information that you have requested or which we think may be relevant to a subject in which you have demonstrated an interest;
  7. To initiate and complete purchase transactions with you, or the entity that you represent, for the purchase of products and/or services;
  8. To fulfil a contract that we have entered into with you or with the entity that you represent;
  9. To ensure the security and safe operation of our websites and underlying business infrastructure, and
  10. To manage any communication between you and us.

 

INFORMATION WE MAY COLLECT

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us [hello@menelliavalcent.com]. However, if you do so, you may not be able to use our website or our services further.

We may collect:

  • Personal Information
  • Your name and email address so that we can deliver free products, services, marketing emails and our newsletter to you that we believe you have a legitimate interest in.
  • Your job title
  • Your billing information which includes name, telephone number, address and credit/debit card information.
  • Information provided by you from a jointly branded offer. You will be informed which privacy policy applies and who will retain information.

 

Technical information

In addition, and in order to ensure that each visitor to any of our websites can use and navigate the site effectively, we collect the following anonymous information. Note that you are personally be identified but rather the following:

  • Technical information, including the Internet Protocol (IP) address used to connect your device to the Internet;
  • Your login information, browser type and version, time zone setting, browser plug-in types and versions;
  • Operating system and platform;
  • Information about your visit, including the Uniform Resource Locators (URL) clickstream to, through, and from our site.
  • This technical information may be shared with business partners and advertisers.

 

HOW WE USE YOUR PERSONAL INFORMATION

Notifications and Updates

  • We’ll use your e-mail contact information to provide you with newsletters to which you subscribe. We may contact you to share information we think you may find of interest e.g. webinars, new products and services, events and other marketing emails. However, you can choose to opt out of these mailings by clicking the unsubscribe link or contacting hello@menelliavalcent.com
  • We may contact you to deliver the goods and services that you have requested or purchased from us.
  • Communicate with you about your account.
  • To obtain feedback from users.
  • Market surveys and promotions.
  • Learn more about you by linking your data with additional data through third-party data providers or analyzing the data with the help of analytics service providers;
  • When you submit information to us, then, we use it in an ongoing nature to ensure you receive the information or purchases you’ve made with us, to deliver relevant future content via our newsletters, and to make future offers through our company or any other company that is involved in delivering your purchases.

As an example, if you purchase certain courses from us, you may receive additional material delivered from Menellia Valcent by a separate system or company that runs that particular program (like one of sub-brands, highstyledlife.com). 

 

Payment Processing

We will use the information you provide us with to process your payment for the purchase the product(s) or service(s) you have agreed to purchase through our website. We only use third party payment processors that are GDPR compliant and take great care in securing data namely Paypal & Squarespace”

 

Retargeting

We may use the data you provide us with to run social media advertisements and/or create look-alike audiences for advertising campaigns.

We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services.

 

Enquiry

We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is [consent] OR [[specify basis]].

 

Customer Relationship Data

We may process information relating to our customer relationships, including customer contact information (“customer relationship data“). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers.

 

HOW WE STORE YOUR DATA

We use MailerLite to manage our email marketing subscriber list and to send emails to our subscribers. MailerLite is a third-party provider, which may process your data using industry standard technologies to help us monitor and improve our newsletter. MailerLite’s privacy policy is available at https://www.mailerlite.com/privacy-policy.

You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of each newsletter.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.

We take your privacy very seriously, and will take all reasonable steps to protect your personal data, but please be aware that any data which you send to our site is sent at your own risk.


Third Party

In some special cases we also use cookies provided by trusted third parties. We may share your information with trusted third party suppliers for example our email marketing service provider, customer relationship management software, Google, social media accounts, partners and affiliates who take great care in the security of your data.The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
  • We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; { Instagram, Facebook, Pinterest, Twitter}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Other Ways We Process Your Data

  • We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
  • We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
  • In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

Retention and Deleting personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;
  • to maintain contact with you;
  • to comply with other law, including for the period demanded by our tax authorities;
  • to support a claim or defense in court.    
  • If you wish us to remove personally identifiable information from our website, you may contact us at hello@menelliavalcent.com

 

OTHER MATTERS

Use of site by children

  • We do not sell products or provide services for purchase by children, nor do we market to children.
  • If you are under 18, you may use our website only with consent from a parent or guardian.

Amendments

  • Please read this policy carefully. We have the right to change this privacy policy on our website(s) at time without notice. In the event of significant changes, you will know via email and/or a visible notice on our website.
  • We have a right to update this policy from time to time by publishing a new version on our website without notice.
  • You should check this page occasionally to ensure you are happy with any changes to this policy.
  • We may notify you of significant changes to this policy by email or through a notification or messaging system on our website. We advise you to print a copy for your records.

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

 

Third party websites

  • Our website includes hyperlinks to, and details of, third party websites.
  • We have no control over, and are not responsible for, the privacy policies and practices of third parties.

 

Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated at hello@menelliavalcent.com

 

 COOKIES POLICY

About cookies

  • A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
  • Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  • Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use & have set

  • Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

  • Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  • Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

  • Surveys related cookies

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

  • Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

  • Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

 

Cookies used by our service providers

  • Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
  • We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.
  • We may publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that you see on other websites to reflect your interests. You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996. The relevant cookies are: [identify cookies].
  • We use a Facebook pixel to obtain information regarding the activities that users engage in while visiting our web pages. For information on Facebook’s Privacy and Cookie policy, visit https://www.facebook.com/policies/cookies/

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

https://support.google.com/chrome/answer/95647?hl=en (Chrome);

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

http://www.opera.com/help/tutorials/security/cookies/ (Opera);

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

https://support.apple.com/kb/PH21411 (Safari); and

https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

Cookie preferences

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

  Our details

  • This website is owned and operated by Flamingo Consulting Agency trading as Menellia Valcent
  • We are registered in Saint Lucia.
  • Our principal place of business is at Rodney Bay Post Office, Gros Islet Saint Lucia, W.I.

You can contact us:

  • by post, to the postal address given above;
  • using our website contact form;
  • by email, using the email address published on our website from time to time.

Data protection officer

Our data protection officer’s contact details are: hello@menelliavalcent.com


YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy and terms of use. If you do not agree to this policy, please do not use our Site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.